About Us

Since our foundation in 1991, A Cleaner World (ACW) has grown to be a leading provider of cleaning services, outsourced housekeeping, property maintenance, chemicals and consumables.

ACW is trusted in some of Australia's biggest hotels and commercial sites, as well as in industries as sensitive as aged care. We take pride in being a family business, built on the core values of integrity, excellence and hard work.

We have specialists divisions with teams who have expertise in:

We take the time to understand each of our client’s unique needs and a property services solution that works. Our experienced team is on call 24/7 and do whatever it takes to make sure we exceed your expectations.

Our Story

In 1991, Ray Eid and his partner formed A Cleaner World, taking on their first contract: Redback Brewery Hotel. ACW proudly opened their first office on Buckley Street in Essendon with a small staff and a heap of enthusiasm.

A second office came in 1995, when Ray and his partner decided to convert an old shoe factory in Coburg into modern offices. Ray then became the sole Managing Director, his original passion unchanged. In the next two decades, expansion saw the company open offices interstate, with clients in major cities and regional centres throughout Australia. The next period of growth saw the head office move to a modern facility in Tullamarine.

What started as a small cleaning business which focused on pubs, clubs and offices has expanded into the ACW group – specialist divisions across commercial, aged care and not-for-profit, hospitality, and property maintenance. Although we’ve grown, our values remain the same, and we still treat every client as if they were our only client!

We’re proud of the expertise we’ve developed over almost three decades, and are confident that if you partner with us, you and your staff will experience a notable difference to other property services companies.

 

Our Values

We’re driven by core values that remain consistent for each member of the ACW team:

Excellence

The cleanliness of your site is critical to the health, safety, and enjoyment of your customers, employees, patrons, visitors and residents. That’s why we strive for excellence in everything we do and aim to exceed your expectations. As a forward-thinking cleaning company, we’re always looking for new, innovative ways to service our customers and make sure that we always offer the latest in safe, effective cleaning practices.

This commitment is backed by our triple certification in:

  • Health and safety
  • Quality
  • Environmental sustainability

Integrity

We believe in being clear and honest with our customers. Throughout every stage of a client relationship, we take the time to build real trust and ensure that lines of communication are always open. If we make a mistake, we own it, and we fix it, no excuses.

Today, technology allows us to be more transparent with our customers than ever before. Using CleanCare Connect, our online contracts management system, clients can access real time information about our work at their site. CleanCare Connect allows customers to see full reports and audits of what’s gone on at their site across the history or our partnership, as well as raise requests or provide feedback.

Genuine care

To us, your workplace isn’t just another job site and your business isn’t just another contract. We understand that every organisation is made up of individuals with different priorities. We aim to understand your team, and make sure that every member is happy to be partners with us. That’s why we engage positively with everyone we do business with and treat them with respect and a genuine level of care.

This dedication is also a major element of our community engagement projects, in which we support local community organisations, sporting clubs and family-based charities in Australia and internationally.

Values & Experience

Why We're Special

24 HOUR SERVICE

We guarantee to provide the highest level of professionalism and consistently top quality service with each of our jobs. This feature takes us to the next level in terms of the reliability and quality of our service, and makes a huge difference in helping us maintain our competitive advantage.

SAME DAY SERVICE

Driven by success and customer satisfaction, we understand the importance of going above and beyond for our customers whenever and wherever they need us. This feature is indispensable for our service delivery and plays a huge role in assuring the satisfaction of every A cleaner world consumer.

FAMILY BUSINESS

This feature is an important facet of our commitment to continually improving and adapting the service we provide, catering to the unique needs and circumstances of each one of our clients. Our team is always available to answer any questions regarding our specific services and beneficial features, so please don’t hesitate to get in touch.